International Recruitment and Migration Case Study 01

Some like to view success in monetary terms, some view success in terms of a person fitting in, some view success in terms of how long something lasts.

With more than 13 years of service and still employed by the same Australian Caterpillar Dealer, the Australian Caterpillar Dealer has over 28,000 billable field service hours on Australian mine sites from each of the candidates.

The candidate and their family have become Australian Citizens and are heavily involved with the dealership social responsibility projects, local community and sports.

Regardless how you measure success.

The International Recruitment of Caterpillar Dealer Trained Mechanics has been an outstanding success for this Australian Caterpillar Dealer.

Measure of ROI – Substantial

One of the world’s largest Caterpillar Dealers.

Australia

Due To Skills Shortages The Australian Caterpillar Dealer Was Unable to Train, Upskill or Recruit Sufficient Numbers of Field Service Mechanics and Technicians in Australia To Meet Demand.

Recruit highly skilled and experienced Caterpillar Dealer trained heavy equipment mechanics and technicians globally that are suitable to work in field service in Australia. Apply for and obtain Australian working visas for the mechanics and technicians and deploy them into the Caterpillar Dealer’s Australian Operations.

Time taken from order placement to client interview – 5 weeks

England, Ireland, Scotland and Wales

Service Managers and Head of HR

Time taken from presentation of offer of employment to acceptance of offer – 48 Hours

1st stage of the Australian Working Visa Process – Time taken from nomination lodgement to nomination approval – 24 Hours

2nd stage of the Australian Working Visa Process – Time taken from visa lodgement to visa granted – 18 days

Time taken from visa granted until arrival in Australia and commencing work at the Caterpillar Dealership – 35 days

The worker was relocated together with their family – They all started their new life in Australia together at the same time.

The candidate was sourced from industry connections and directly targeted sourcing – no job advertising of the positions were placed in the countries targeted.

Nomination preparation and lodgement, primary applicant visa preparation and lodgement and dependant family members visa preparation and lodgement.

Arrange flights, in country meet and greet, sourcing, rental and furnishing of accommodation, cultural awareness and local familiarisation briefings. Family and follow up support as required.

Candidates was originally apprentices in England at OEMs..

Candidate remained working for dealerships for a number of years after completing their apprenticeships.

Candidates knew OEM systems and processes very well, their comprehension of contamination control and his knowledge and use of electronic diagnostic tooling such as Cat ET and SIS and its importance with machines and especially in field service was all very good.

Candidates had good experience on tractors, excavators, ADTs, motor graders etc.

During their induction phase the candidates were initially placed into a regional branch workshop for the Australian Caterpillar Dealer. Before quickly moving into the field service teams working on Caterpillar large surface mining equipment.

Candidates were very well received by the Caterpillar dealer and fitted right in, like they had been a part of the team for years.

The follow up reviews carried out by our team with the Caterpillar Dealer always came back with the same feedback “can you get us more like that please?”.

The candidates are still employed by the same Australian Caterpillar dealership.

They candidates and families all became Australian citizens as soon as they were permitted to do so.

With now over 13 years’ service with one of the world’s largest Caterpillar dealers and counting, they have never looked back since migrating to Australia.

Some like to view success in monetary terms, some view success in terms of a person fitting in, some view success in terms of how long something lasts.

With more than 13 years of service and still employed by the same Australian Caterpillar Dealer, the Australian Caterpillar Dealer has over 28,000 billable field service hours on Australian mine sites from each of the candidates.

The candidates and their families have become Australian Citizens and are heavily involved with the dealership social responsibility projects, local community and sports.

Regardless how you measure success.

The International Recruitment of Caterpillar Dealer Trained Mechanics has been an outstanding success for this Australian Caterpillar Dealer.

Measure of ROI – Substantial

Feedback from one of the candidates:

My family life in Australia has changed dramatically for the better compared to our life in the UK.

The Australian Caterpillar dealer I started working for has an excellent life / work balance compared to UK companies.

In the UK I used to have to work 6 long days a week and coupled with the traffic jams and long journeys, my role in field service in the UK left me little quality time with my family, and with young children I felt there must be more to life than this.

But at this Australian Caterpillar dealer I work a lifestyle roster of 4 days on, 4 days off, 5 days on, 5 days off – repeating the cycle.

To have five days off then work four days and the have four days off again, it means I have had the chance to be with my family as my kids have grown, I get to attend school sports days to watch the kids which is something I could never have done in the UK.

It’s not all plain sailing making a move like this with a young family, you have to take the rough with the smooth while you find your feet.

Would the candidate recommend making the move to Australia to work for a Caterpillar dealer?

Well he said he was happy for us to share his story about his journey and that he’d highly recommend it to others and he wanted to say thanks to the Australian Caterpillar dealership for the opportunity!